Privacy Policy
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Privacy and Policy
At Mateway Journey, your privacy matters to us. We are committed to safeguarding the personal information of our Australian travelers and ensuring that all data is handled in line with the Australian Privacy Principles.
Personal Information Collection
We collect only the necessary personal details (name, contact, passport info, preferences) to process bookings and provide customised travel services, in accordance with the Australian Privacy Act 1988.
How We Use Your Information
Your data is used strictly for trip planning, confirmations, updates, and customer service. We do not use it for marketing without your consent.
Data Sharing with Partners
We may share relevant information with trusted service providers in India (hotels, transport, guides) to fulfil your booking. All partners are vetted for compliance and privacy.
Data Security and Protection
We use secure systems and protocols to safeguard your personal data from misuse, loss, or unauthorised access, following Australian cybersecurity standards.
Cookies and Website Tracking
Our website uses cookies to enhance user experience and collect anonymous data for performance analysis. You can manage cookie settings in your browser.
Booking and Confirmation
All bookings are confirmed via email upon receipt of payment. Please verify details and contact us immediately for corrections or changes.
Cancellation & Refund Policy
Cancellations are subject to timeframes and service provider terms. We follow fair refund practices as per Australian Consumer Law and will notify you of any fees in advance.
Travel Insurance Requirement
We recommend all travellers purchase comprehensive travel insurance to cover medical emergencies, trip cancellations, or unexpected events during their journey.
Limitation of Liability
While Mate Way Journey coordinates your trip, we are not liable for service interruptions caused by third parties or unforeseen events. We will support dispute resolution where possible.
Governing Law & Dispute Resolution
All services are provided under Australian law. Any legal matters or disputes will be handled in accordance with the jurisdiction of Australian courts.
Contact Us
If you have any questions or concerns about this Privacy Policy, or if you wish to update or delete your personal information, please contact us:
